Returns and Refund Policy

No Refunds

All sales are final. Once your purchase is complete, we do not offer refunds for any reason, including but not limited to:

• Change of mind
• Incorrect selection
• Failure to use the product as intended

Exchanges

We only allow exchanges under the following conditions:

1. Defective or Damaged Items:
   If you receive a product that is defective or damaged during shipping, you must notify us within 2 days of receiving the item. Please contact us at oxillence.zks@gmail.com with the following information:

   • Order number
   • A clear description of the issue
   • Photographic evidence of the defect or damage

   Upon approval, we will arrange for an exchange. Please note:

   • The item must be unused and in its original packaging.
   • You may be responsible for return shipping costs.

2. Incorrect Items Received:
   If you receive an item that is not what you ordered, please contact us within 2 days with your order details. We will arrange to send the correct product at no additional cost to you.